All Opzivo Features

Complete solution for every aspect of your ISP operations

20 features Infrastructure Operation Field Operations Billing & Finance Communication & AI Security & System Tools

Infrastructure Operation

6 features
Core Feature

ONU Auto-Provisioning

Fully automated ONU activation from detection to live without technician intervention. Supports provisioning via OMCI or CWMP/TR-069.

  • Automatic detection of new ONUs
  • Provisioning via OMCI or CWMP/TR-069
  • Automated service configuration & connection verification
  • Real-time activation progress monitoring

OLT Management

Manage all OLT devices across your network from a centralized dashboard with scheduled config backups.

  • Automatic device discovery
  • Scheduled configuration backup
  • Port statistics & traffic monitoring
  • Real-time device status

ONU Management

Complete database of all ONUs in your network with stored signal performance history.

  • Automatic ONU discovery & registration
  • Signal quality history (RX/TX power)
  • Status & uptime per ONU
  • Filter, search & export data

Network Infrastructure

Map your entire network topology from service zones down to splitter ports in one structured system.

  • Geographic zones & service areas
  • ODP & ODC management
  • Splitter port configuration
  • Network topology visualization

Real-Time Monitoring

Monitor signal quality on every OLT port in real-time with automatic notifications when issues arise.

  • RX/TX power signal per OLT port
  • Distance & uptime per ONU
  • Automatic LOS, LOFi, SFi alerts
  • Multi-OLT monitoring dashboard

Network Traffic Statistics

Bandwidth usage graphs per OLT port and uplink with historical data stored up to 5 years in compliance with ISP regulations.

  • Inbound & outbound graphs per OLT/Uplink port
  • Time ranges: 1h, 24h, 7d, 30d, 1y, or custom range
  • Utilization, PPS, and error rate statistics per port
  • Historical data retained for up to 5 years

Field Operations

4 features
Core Feature

Work Order Management

Manage all field work in one structured system with SLA tracking and multi-level approval.

  • 10+ built-in work order categories
  • SLA tracking & overdue notifications
  • Multi-level approval workflow
  • Dynamic checklists + photo evidence upload
  • Technician assignment & scheduling

Customer Management

Centralized customer database with complete service history, payments, and installation locations.

  • Complete customer data management
  • ID Card OCR — scan & auto-extract data
  • Bulk data import via Excel
  • Multiple installation addresses per customer

Services & Packages

Manage each customer's internet subscription and service packages flexibly.

  • Service activation & termination
  • Flexible package upgrade/downgrade
  • Complete service change history
  • Zone-based pricing packages

Browser Telnet Terminal

Send commands directly to network devices from a browser, without additional apps or software.

  • Access device CLI from browser
  • Connection session management
  • Full terminal activity logging
  • Role-based access security

Billing & Finance

3 features

Automated Billing & Invoicing

Monthly invoices are generated and sent automatically each billing cycle without manual intervention.

  • Automatic monthly invoice generation
  • Tax (VAT), discount & OTC calculation
  • Status flow: Draft → Published → Paid
  • Automatic invoice & reminder delivery via WhatsApp

Payment Gateway

Accept payments from multiple channels with automatic reconciliation and real-time reporting.

  • Virtual Account (multi-bank)
  • QRIS
  • e-Wallet (GoPay, OVO, DANA, etc.)
  • Convenience stores (Alfamart, Indomaret)
  • Automatic payment reconciliation

Auto Suspend & Unsuspend

Service is automatically suspended when invoices become overdue and reactivated as soon as payment is received.

  • Automatic suspension on overdue invoices
  • Instant reactivation upon payment
  • WhatsApp notifications to customers
  • No billing team intervention needed

Communication & AI

2 features
AI Powered

WhatsApp AI Assistant

A smart assistant that responds to customers 24/7 via WhatsApp. Built on the official Meta Cloud API — your business number stays safe, quality rating protected, and free from ban risk.

  • Check bills & send payment link
  • Check customer ONU signal quality
  • Remote ONU reboot via chat
  • WiFi password change via chat
  • Package upgrade via WhatsApp
No Link Needed

Pay Directly in WhatsApp

Customers pay their bills without opening any link or external app. All payment methods are delivered right inside the WhatsApp conversation.

  • Bot shows bill list → customer selects one
  • Choose method: Virtual Account, QRIS, E-Wallet, or convenience store
  • VA number, QRIS code & payment code appear directly in chat
  • Higher customer satisfaction — payment has never been this seamless

Security & System

2 features

Multi-user & RBAC

Manage your team with roles and access permissions customizable per module and menu.

  • Flexible role management
  • Module & menu-based permissions
  • Invite & manage team members
  • Restrict access per feature & data

Audit Log

Every activity and data change is fully recorded for security, compliance, and investigation.

  • Log all system data changes
  • Details: user, time, & full action
  • Filter by user, module, or period
  • Export logs for audit purposes

Tools

3 features

CWMP / TR-069 Manager

Manage ONU and customer device configurations remotely from the dashboard — no field visit required.

  • Remote ONU reboot & factory reset
  • Configure WAN, WiFi & password from dashboard
  • Filter & search ONUs by OLT or status
  • Centralized CWMP credential management

SNMP Trap Monitor

Receive and monitor real-time network event notifications from all devices in one centralized log.

  • Real-time events: LOS, port down, critical alarms
  • Filter by event type & device
  • Network event history for analysis & audit
  • Early fault detection before customers report issues

BRAS / PPPoE Management

Manage all customer PPPoE connections — user accounts, IP pools, active sessions, and bandwidth packages in one place.

  • PPPoE user management & authentication
  • IP pool configuration per zone or NAS
  • Real-time active connection session monitoring
  • Bandwidth package & NAS device management
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